All of our items are handmade with care.
The appearance of colours will vary with different monitors. Photos on the listings for custom items are to give an idea of the final product, but do not represent exactly what your custom item will look like.
For keepsake items made from your own fabric, please allow up to 6 weeks after we receive your fabric to complete your order, up to 8 weeks if your order includes more than 4 items.
If you have questions or concerns, please contact us before you buy and we will do everything we can to help.
Payment must be made in full before we can start or ship your order. We accept Paypal, credit cards & Apple Pay.
All items are shipped by Canada Post or Purolator from Oliver, BC, Canada. We cannot be responsible for items while they are in the possession of Canada Post, USPS or courier company, and we cannot guarantee their delivery times. The customer is responsible for all customs charges, brokerage, duty or VAT charges for international orders.
The shipping cost is combined for multiple items paid for in the same order. We cannot offer additional discounts on the prices of multiple items. We do refund shipping overages, which occur mostly in Western Canada.
Insurance & tracking are included for all purchases. In the event of loss, theft or damage while in transit, the customer must contact us within 72 hours of the package being marked as delivered. We will work with the mail carrier and the customer to bring the issue to a resolution.
We ship worldwide! For shipping outside of the Canada and the United States, please contact us for an accurate shipping quote based on your location.
We do not return extra fabric from keepsake items unless specifically requested, in which case additional shipping charges may apply.
All sales are final, so please ask ask questions before buying. Refunds will not be offered once payment has been made, whether or not the product has been completed and/or shipped. Returns will not be accepted.
Nestling Kids keepsake animals are meant for display purposes only.
ALLERGY ALERT: Nestling Kids Keepsakes is located in a home with a cozy wood stove and two curious cats.