Production Queue

A note about my memory bear and keepsake work flow:

Over the past decade of making memory bears full time, I have developed a pretty meticulous method for each step of the procedure. Here's the rundown!

Once you place your order for from Nestling Keepsakes you will get a personal email within 24 hours with instructions on where and how to send your fabric to me.

I strive to collect all parcels from my parcel locker in the late evening of each business day, though I there may occasionally be days when I am unable to get there until the next day. As there is no home delivery available in my rural area, any parcels that are oversized, require a signature, or require payment for whatever reason, will be held at the local post office until I can get there during business hours to pick it up.

If you've dropped off your fabric in Penticton, my husband will bring it home with him on his next work day. 

After yours is in my hands I will email you with an order completion date. I print your order details, place it with your fabric in a ziploc bag, and add it to my production queue.

About two weeks before your completion date is when the real work begins! I dismantle the clothing, prepare the fabric, cut out and pin the pattern pieces, complete any embroidery and sew each order. The day before I plan to ship your order, your keepsake is stuffed and completed. Then it is photographed, packed, a shipping label is affixed. In the morning, most orders are dropped off with Canada Post, Purolator or UPS. Orders sent by Chit Chats are packed together in a large box. A courier comes to pick them up from my Penticton drop spot and delivers them to my shipping and brokerage agents in Richmond, BC (the tracking number we provide you with will start working when the parcels arrive in Richmond, which usually takes 2 or 3 days).

To keep the process fair for everyone, I always complete keepsakes in the order in which the fabric is received. I do not accept rush orders and always strive to complete everyone’s order in a timely manner while maintaining the highest standards of quality. 

By purchasing a keepsake animal, you are reserving a spot in my workflow schedule, so I require fabric be sent in promptly after payment to keep my timelines fair and accurate.