Production Queue
A note about my memory bear and keepsake work flow:
Once you place your order for from Nestling Keepsakes you will get a personal email within 24 hours with instructions on where and how to send your fabric to me. I understand that waiting can be difficult, but I can assure you that all parcels are arriving within a few weeks.
I strive to collect all parcels from my parcel locker in the late evening of each business day, though I there may occasionally be days when I am unable to get there until the next day. As there is no home delivery available in my rural area, any parcels that are oversized, require a signature, or require payment for whatever reason, will be held at the local post office until I can get there during business hours to pick it up.
After yours is in my hands I will email you with a ship date in 10-12 weeks. I print your order details, place it with your fabric in a ziploc bag, and add it to my production queue.
About two weeks before your ship date is when the real work begins! I dismantle the clothing, prepare the fabric, cut out and pin the pattern pieces, complete any embroidery and sew each order. The day before I plan to ship your order, your keepsake is stuffed and completed. Then it is photographed, packed, a shipping label is affixed. In the morning, orders worth $1000+ are dropped off with Canada Post or UPS. Smaller orders bound for destinations in Canada, the United States, Australia and New Zealand are packed together in a large box. A courier comes to pick them up from my Penticton drop spot and delivers them to my brokerage agents in Richmond, BC (the tracking number we provide you with will start working when the parcels arrive in Richmond, which usually takes 2 or 3 days). Canadian orders will be sent on their way from Richmond, and US orders are taken across the border and shipped right to you!
At any given time I have 30-60 open orders and each of those customers has their own timelines and deadlines. To keep the process fair for everyone, I always complete keepsakes in the order in which the fabric is received. I do not accept rush orders and always strive to complete everyone’s order in a timely manner while maintaining the highest standards of quality.
By purchasing a keepsake animal, you are reserving a spot in my workflow schedule, so I require fabric be sent in promptly after payment to keep my timelines fair and accurate. I reserve the right to cancel your order if I have not received the tracking number for your fabric on its way to me within one week of purchase.