A note about keepsake work flow:
Once you place your order for a keepsake animal or doll, you get an email from us within 24 hours with instructions on where and how to send your fabric to us. When we receive your fabric we email you with a ship date about 6 weeks from that day (8 weeks if your order contains more than four items). We print your order details, place it with your fabric in a ziplock bag, and add it to the wooden dresser. Over the next 4 weeks, as we work our way through the orders that arrived before yours, it makes its way up from the bottom drawer to the top.
About 10-14 days before your ship date your order goes into one of the plastic drawers. That’s when the real work begins! We dismantle the clothing, prepare the fabric, cut out and pin the pattern pieces, complete any embroidery and sew the orders in each of the plastic drawers. The day before we plan to ship your order, your keepsake is stuffed and completed. The next morning it is photographed, packed, a shipping label is affixed (that’s when you get your tracking information) and it’s dropped at our local post office that day on its way into your patient hands!
At any given time we have 30-50 open orders and each of those customers has their own timelines and deadlines. To keep the process fair for everyone, we always complete keepsakes in the order in which the fabric is received. We do not accept rush orders, but always strive to complete everyone’s order in a timely manner while maintaining the highest standards of quality.
By purchasing a keepsake animal, you are reserving a spot in our workflow schedule, and once that schedule is full we close for new orders for a time. We require fabric be sent in promptly after payment to keep our timelines fair and accurate. We reserve the right to cancel your order if we have not received your fabric within 8 weeks of purchase.