1. What currency do you use?
All prices are listed in Canadian Dollars (CAD). If you live outside of Canada, your financial institution will convert the total to your currency for you after payment.
2. Can your keepsakes be made with different fabric/clothing?
Yes! We have used everything from baby outfits, adult sweaters, pyjamas, pillow cases, quilts, even school uniforms. We cannot use real fur, leather, lace or sheer fabric. If you have any questions about whether your fabric will work, please contact us before ordering.
3. How long will it take to get my order?
Our production turnaround time for most orders is 4-5 weeks from our receipt of your fabric. For orders of more than 4 items, that timeline can be extended up to 6 weeks, depending on our current workload. We ship on Tuesdays and Fridays each week. Please click here for more information about our work flow.
4. Can I get a discount if I order more than one item? What about six?
We apply the same care to each keepsake item we hand craft and and do not offer bulk discounts.
5. Do you ship to my country? How much will shipping cost?
We are located in Oliver, BC, Canada, and ship throughout Canada, the United States, Australia and Europe. We offer free shipping for orders shipped to customers within Canada and the US; shipping rates for all other regions are calculated in the shopping cart. If you live in the South Okanagan region, we offer pick up specials in Oliver and Penticton BC.
6. Does this include the cost of shipping my fabric to you?
No, shipping costs vary widely according to parcel size and region so this is not possible. Customers find that sending their fabric by postal service (Canada Post/USPS) to be the most reliable and economical. Generally small padded envelopes cost about US$12 to mail from the US to Canada with tracking. Larger parcels will cost more - please contact your local postal service for more information.
7. Can you make any other animals?
Our waitlist for custom designed keepsakes is now closed indefinitely.
8. Do you sell your patterns so I can sew my own keepsake?
No, we only sell completed keepsakes, not sewing patterns.