FAQ

Yes! We have used everything from baby outfits, adult sweaters, pyjamas, pillow cases, quilts, even school uniforms. We cannot use real fur, leather, lace or sheer fabric. If you have any questions about whether your fabric will work, please contact us before ordering.

Onesies (also called bodysuits, creepers, diaper shirts) and little pants, even multiple ones, are too small to use for the main parts of our keepsake animals, but we can use them as the accent fabric (ears, paws, snout) in most cases. If you have a special onesie or two piece outfit, feel free to send them along with something larger, such as a footed sleeper or blanket.

Please send freshly laundered, stain- and damage-free fabric for your keepsake whenever possible. We will try to avoid using stained parts of your fabric, though with baby clothes we generally cannot avoid using any part of the clothing. Stains can become more darker and more pronounced when we prepare your fabric for sewing and will be noticeable on the completed keepsake. We cannot use fabric with holes, though some small holes in a large piece of clothing or a blanket can generally be avoided.

The smaller the piece of clothing, the less likely it is that we will be able to match up stripes, but we will always do our best to make the pattern pieces complement each other. Our goal is always to make the most attractive keepsake each and every time.

Our production turnaround time for most orders is currently 8-10 weeks from our receipt of your fabric with a possible additional 2 weeks for large orders of 4 items or more. The exception is holiday orders, which are accepted in September and shipped in November. We ship on Wednesday each week. Please visit our WORKFLOW page for more information about how our process works.

We are located in Keremeos, BC, Canada, and ship throughout Canada, the United States (including AK, HI and APO), Australia and New Zealand. Due to increasingly complicated tax and import laws, we no longer ship to other regions. Shipping costs are calculated during checkout.
We offer optional fabric pickup and order delivery within our delivery area.

No, shipping costs vary widely according to parcel size and region so this is not possible. Customers find that sending their fabric by postal service (Canada Post/USPS) to be the most reliable and economical. Generally small padded envelopes cost about US$15+ to mail from the US to Canada with tracking (subject to change). Larger parcels will cost more - please contact your local postal service for more information.

We are located in Keremeos, BC, Canada, and ship throughout Canada, the United States, Australia & New Zealand.

We require fabric be sent in promptly after payment to keep our timelines fair and accurate. We reserve the right to cancel your order if we have not received your fabric within 4 weeks of purchase. If you are purchasing for an event, such as a baby shower, please use our gift card option. Gift cards do not have an expiry date and the recipient can use it to order whatever keepsake they choose.

No. Our waitlist for custom designed keepsake animals not currently in our menagerie is now closed indefinitely.

No, we do not make clothes.

Please have a look at as many photos of our keepsakes as you can prior to ordering to get an idea of how completed keepsakes will look. You can trust us to make the best choices to highlight your special fabrics on your keepsake animal. If you have ideas on how you would like specific pieces of your fabric to be used, please let us know and we will follow your requests whenever possible.

Yes! We now sell Printable PDF Memory Bear sewing patterns and tutorials, printed memory bear patterns with shipping available, and full Memory Bear making kits. These are the same patterns we've been using here at Nestling Keepsakes for many years! Browse our selection here: MEMORY BEAR SEWING PATTERNS

We apply the same care and materials to each keepsake item we hand craft and and do not offer discounts.

Yes. Shipping costs vary widely according to parcel size and region so it is not possible for us to anticipate those costs. Customers find that sending their fabric by postal service (Canada Post/USPS) to be the most reliable and economical. Please contact your local postal service for more information. We do not accept international parcels through UPS, FedEx, Loomis, DHL or other couriers due to high customs charges.