FAQs

Please see below for questions about our keepsake memory teddy bears and the ordering process.

1. Can your keepsakes be made with different fabric/clothing?
Yes! We have used everything from baby outfits, adult sweaters, pyjamas, pillow cases, quilts, even school uniforms. We cannot use real fur, leather, lace or sheer fabric. If you have any questions about whether your fabric will work, please contact us before ordering.

2. Can I get a discount if I order more than one item? What about six? Or ten?
We apply the same care to each keepsake item we hand craft and and do not offer bulk discounts.

3. How long will it take to get my order?
Our production turnaround time for most orders is 6-8 weeks from our receipt of your fabric. For orders of more than 4 items, that timeline can be extended up to 10 weeks, depending on our current workload. We ship on Tuesday each week. Please click here for more information about our work flow.

4. Do you ship to my country? How much will shipping cost?
We are located in Oliver, BC, Canada, and ship throughout Canada, the United States, Australia and Europe (excepting Germany due to new import and packaging laws). We offer free shipping for orders shipped to customers within Canada and the US; shipping rates for all other regions are calculated in the shopping cart. If you live in the South Okanagan region, we offer pick up specials in Oliver and Penticton BC.

5. Does this include the cost of shipping my fabric to you?
No, shipping costs vary widely according to parcel size and region so this is not possible. Customers find that sending their fabric by postal service (Canada Post/USPS) to be the most reliable and economical. Generally small padded envelopes cost about US$12-15 to mail from the US to Canada with tracking. Larger parcels will cost more - please contact your local postal service for more information.

6. Can I order now and send my fabric in a few months?
We require fabric be sent in promptly after payment to keep our timelines fair and accurate. We reserve the right to cancel your order if we have not received your fabric within 4 weeks of purchase.
If you are purchasing for an event, such as a baby shower, please use our gift card option. Gift cards do not have an expiry date and the recipient can use it to order whatever keepsake they choose.

7. Can you make any other animals?
Our waitlist for custom designed keepsake animals not currently in our menagerie is now closed indefinitely.

8. Do you sell your patterns so I can sew my own keepsake?
No, we only sell completed keepsakes, not sewing patterns.

9. What currency do you use?
All prices are listed in Canadian Dollars (CAD). If you live outside of Canada, your financial institution will convert the total to your currency for you after payment.

More questions? Please contact us here.